Information for air passengers on air restrictions and what to do
As a result of the volcanic eruption in Iceland, there have been restrictions in air traffic at all Finavia’s 25 airports since Thursday 15 April.
Passengers whose flights have been cancelled are requested to contact their own airline, travel agency or tour operator. For example, for Finnair’s customer service / Customer Care Centre call 0600 140 140 (EUR 3.12/answered call + local network charge) or www.finnair.fi.
Contact details of airlines operating at Helsinki Airport are available from the airport's website. Passengers are requested to monitor the information provided by their own airline or Finavia’s website.
Finavia’s flight information is real-time information, that is, information on flights for the current day/night. Flight information at Helsinki Airport is displayed fifteen hours ahead and at other airports 20 hours ahead. All flights are currently cancelled.
What is compensated?
Passengers must discuss all changes to the dates of flights and possible compensation issues with their own airline, travel agency or insurance company.
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updated 03.30 am: Air traffic restrictions remain as before, Mariehamn Airport opens for airtraffic
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