Passengers requiring assistance

Getting from place to place at Helsinki Airport is made as easy as possible for passengers with reduced mobility. Our trained personnel will offer you help if you require assistance.

Finavia offers these services at the airport:

Assistance service pick up points at Helsinki Airport

If you need assistance, please notify your airline or travel agency already at the time of booking.

Show up and register at the pick up point at least two hours before your departure. The pick up points are located near the disabled parking areas and at the bus and taxi platforms in front of both terminals.

Terminal T1

  • Outside: in front of the terminal at the bus and taxi platforms
  • Inside: phone service near the check-in desks 101-114

Terminal T2

  • Outside: in front of the terminal at the departures level
  • Inside: phone service near the check-in desks 201-232

Parking garage P3: on level 2, next to the elevators

Parking garage P5: on level -2, next to the elevators