At its airports, Finavia provides assistance to passengers with disabilities, impaired vision or hearing, elderly passengers, and passengers whose mobility is restricted either permanently or temporarily. The service is free of charge.
Book the service from your travel agency or airline when placing your trip reservation, or at least 48 hours before the departure of your flight. Also remember to inform them about any aids, such as a wheelchair or respiratory and oxygen equipment.
Register for the assistant when you arrive at the airport.
Once you have registered, the assistant will arrive and assist you all the way to your seat in the aircraft. Tell the assistant what is the best way of lifting or moving you.
When you return from your trip, you will be assisted and accompanied from the aeroplane to the terminal, and from there, to the parking areas, bus stops or taxi stops.
If you bring an assistance dog or accessories or you have a prosthesis, for example, see below for some instructions.
Helsinki Airporthas a dedicated security control line for for passengers requiring assistance, which you can recognise by the “Assisted” sign.
Finavia also provides other services for disabled persons and persons with reduced mobility. There is free parking for the disabled at all of our airports. See the additional information on the respective website of each airport or submit an enquiry by email an enquiry by email. In addition, all of our airports have own toilets for the handicapped.
You may leave feedback directly with the airline or Finavia. If you are not satisfied with the way your feedback was handled, you may contact the Finnish Transport Safety Agency Trafi. Trafi can also provide you with information about the rights of people with handicaps or reduced mobility in air traffic.