Services for passengers requiring assistance

At its airports, Finavia provides assistance to passengers with disabilities, impaired vision or hearing, elderly passengers, and passengers whose mobility is restricted either permanently or temporarily. The service is free of charge.

How to book assistance service

Book the service from your travel agency or airline when placing your trip reservation, or at least 48 hours before the departure of your flight. Also remember to inform them about any aids, such as a wheelchair or respiratory and oxygen equipment.

What to do at the airport

Register for the assistant when you arrive at the airport.

  • At most airports, you can register at the check-in counter. At Maarianhamina airport and Vaasa airport, the registration point is next to the entrance. At Ivalo airport, you register at the information booth.
  • Helsinki Airport has several call points where you can directly call the assistant. The points are located in parking areas, in front of the terminals, in the check-in areas and at the airport's train station. Check the locations of the call points here.
  • At Kemi-Tornio airport, you can register at the check-in counter and the parking spot for the disabled.

Once you have registered, the assistant will arrive and assist you all the way to your seat in the aircraft. Tell the assistant what is the best way of lifting or moving you.

When you return from your trip, you will be assisted and accompanied from the aeroplane to the terminal, and from there, to the parking areas, bus stops or taxi stops.

Quality guarantee of Finavia's assistance service

Security check for assisted passengers

If you bring an assistance dog or accessories or you have a prosthesis, for example, see below for some instructions.

  • Passengers in wheelchairs and their equipment are always checked by hand.
  • It is a good idea to detach the control box of the wheelchair and carry it in hand baggage to prevent it being lost or damaged during transport.
  • Assistance dogs will also be security checked.
  • If you have a partial or full prosthesis or a cast, they will be inspected with a special device. Inform the security officer of these when you arrive at the security control point. In Finland, you do not need an orthopaedist's certificate of your prosthesis, but it is a good idea to have one ready when travelling outside Finland. Some airports may request for the certificate.

Check this for more information about what to do in the security control.

What items go to the cargo hold and what you can take with you to the aircraft

Helsinki Airporthas a dedicated security control line for for passengers requiring assistance, which you can recognise by the “Assisted” sign.

Other services

Finavia also provides other services for disabled persons and persons with reduced mobility. There is free parking for the disabled at all of our airports. See the additional information on the respective website of each airport or submit an enquiry by email an enquiry by email. In addition, all of our airports have own toilets for the handicapped.

More information and feedback

You may leave feedback directly with the airline or Finavia. If you are not satisfied with the way your feedback was handled, you may contact the Finnish Transport Safety Agency Trafi. Trafi can also provide you with information about the rights of people with handicaps or reduced mobility in air traffic.

 

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