This is ridiculous. 5 euros for an email inquiry, emails are checked 1-2 times a week.
Thank you for taking advantage of my misery! I'll in the future think thrice whether I will consume anything at this airport. Due to airport monopoly in the Helsinki region this is I guess the only thing once can do in form of private protest!
The service is very BAD. Seems like they make a lot of money by not picking up phone it cost 2 EURO for a minute where you will que for more then 10 to 15 mins. & still no answer. I hope the airport give this service to someone else. People already lost there things & they need to get it back somehow we are already worried how to get it back & we are the one who have to pay it. Very sad.
The one star means that I finally the airport lost and found on the web site. However, as I read the comments (all extremely negative) I came to the understanding that my husband would never get his tablet back without paying as much or likely more than what I paid for it. The cost of just inquiring (2 to 3 eu per minute) about it and even the cost of storage until you can have someone pick it up and send it, is telling us the airline customers that money is their business not customer service. I know that these items are sold after some time so the company wins in two ways. Charging for calls and selling the items. In the US we have always held the Finish people in high regard. However, based on the reviews and just my own experence of having to spend 2 hours just finding the web site using my computer and dialing the number and being told that you can only call if you have certain browsers. I strongly feel that someone needs to look into this department.
Löytötavarafirman internet-tiedustelu maksaa 5 euroa!
I must say i find the service bad. For one, it costs between 2 and 3.5 euro Per Minute (!!) to call them to ask about a lost item. They let me call back for a couple of days with messages like: it did not turn up yet, call tomorrow, before founding out on day 4 that it takes a few days in general before it even comes in their posession. I have the feeling this is how they earn their money.
Also, at one point my call was transferred to a switchbox and I got the message the line was taken and I should call back, and the line was disconnected!!!!!!! That also cost me 2 euro's, to get disconnected.
It can be easily said I am not very satisfied with this service..
This is the worst service ever!! I lost my bag and tried to enquery it. In addition to a super non-professional service, I had to pay a fortunet for QUEUING to the service. This sucks and the airport should change this service immediately! Horrible
Sähköpostiosoiteelle olisi todellakin suurta kysyntää! Opiskelijana ei ole varaa maksaa melkein kahta euroa minuutilta kun yrittää puhelimen kautta tiedustella lentokoneeseen kadonneen kaulahuivin perään.
Missä sähköposti osoite löytötavaroihin? Itse unohdin tax free ostokseni LH Frankfurtin koneeseen ja
antoivat käyntikorti lost &foundiin, kehottivat laittamaan sähköpostia ja kas kummaa kassi löytyi ja lähettävät sen kotiin!
Helsingin lost&found yhteystietoja erittäin vaikea saada, googlamalla antaa vain Suomen löytötavara palvelun erittäin kalliin palvelunumeron! Sekin sijaitsee mäkelänkadulla!
Helsinki Vantaan pitäisi olla jonkin näköinen hubi Aasiaan, tässä teillä paljon kehittämistä, uskoisin että herättää ärtymystä kun toteaa kuinka hankalaa on etsiä unohtamiaan tavaroita Helsinki Vantaalta.