Booking

You will be able to have access to all types of tickets, e.g. economy, business, apex, etc., but not all those types of tickets may be able to offer the level of service you require. For example, if you need extra legroom an economy class seat may be unsuitable.

You are strongly advised to make your reservation in advance where possible 7 days in advance, but at least 48 hours before you intend to travel. This should ensure that the assistance you need is made available. It may also save disappointment. Aviation requirements limit the number of PRMs who can travel on any flight; it is related to the size of the aircraft and the level of service required by the passengers. By booking early you can make sure that you are not the one left behind. Of course, if you need to cancel a reservation you should let the airline know as soon as possible so that your seat is available for other PRMs.

Airline codes

WCHR Passenger who can walk up and down stairs and move about in an aircraft cabin, but who requires a wheelchair or other means for movements between the aircraft and the terminal, in the terminal and between arrival and departure points on the city side of the terminal.

WCHS Passenger who cannot walk up or down stairs, but who can move about in an aircraft cabin and requires a wheelchair to move between the aircraft and the terminal, in the terminal and between arrival and departure points on the city side of the terminal.

WCHC Passenger who is completely immobile, who can move about only with the help of a wheelchair or any other means and who requires assistance at all times from arrival at the airport to seating in the aircraft or, if necessary, in a special seat fitted to his/her specific needs, the process being inverted at arrival.

DEAF Passenger who is deaf or a passenger who is deaf without speech.

BLIND Blind

DEAF/BLIND Blind and deaf passenger, who can move about only with the help of an accompanying person.

STCR Passenger who can only be transported on a strecher.

MAAS (Meet and assist) All other passengers in need of special help.

Doc 30 contains another category, which is not yet internationally recognised:

WCHP Passenger with a disability of the lower limbs who has sufficient personal anatomy to take care of him/herself, but who requires assistance to embark or disembark and who can move about in an aircraft cabin only with the help of an on-board wheelchair.

It is also worth confirming the arrangements in advance, to check that all the assistance you need and any other special requirements, are recorded on your booking.