Denied boarding

You may be entitled to compensation between 125 and 600 euros depending on flight distance and the delays incurred when rerouted.

Long delays

You may request a refund of your ticket if the delay exceeds five hours, but only if you decide not to travel.

Cancellation

Financial compensation is due unless you were informed 14 days before the flight, or you were rerouted close to your original times, or the airline can prove that the cancellation was caused by extraordinary circumstances.

Assistance by airlines

Depending on the circumstances, if you are denied boarding or your flight is cancelled or delayed, you may be entitled to receive assistance (catering, communications, and an overnight stay if necessary). In the event of denied boarding or cancellation, you may be offered the option of continuing your trip or a refund of your ticket.

More information and a list of the national authorities responsible for enforcing these rights are available at: http://apr.europa.eu

Passenger Rights

Denied boarding?

Cancelled?

Delayed for long time?

Airlines have a legal obligation to inform you about your rights and where to complain.

More information?

Call the freephone number* from anywhere in the EU 00 800 6 7 8 9 10 11 *
* Certain mobile telephone operators do not allow access to 00 800 numbers or may charge for these calls. In certain cases, these calls may be chargeable from telephone boxes or hotels.

> ec.europa.eu/transport/passenger-rights/en/

Further information concerning passenger rights is provided by the Finnish Civil Aviation Authority. (e-mail)

Airline traffic right restrictions

The Finnish Civil Aviation Authority can restrict an airline’s traffic rights if severe deficiencies are found in the flight safety of the airline: http://www.civilaviationauthority.fi/traffic_right_restrictions