27.12.2011

Helsinki Airport to introduce a book swap and an art gallery following passenger suggestions

In October, Helsinki Airport and Finnair hired seven Quality Hunters to travel the world and come up with suggestions for making air travel more convenient. The Quality Hunters were soon joined by the public, and together they formed an online community with a current reach of over 9.1 million people. Working together with the Quality Hunters, the community generated over 250 development ideas for the companies.

“We have carefully investigated all ideas, and the first ones to be implemented at the airport are an art gallery and a book swap”, says Johanna Metsälä, Customer Experience Manager at Helsinki Airport.

The art gallery will be opened on the airport early in 2012. The eco-friendly book swap where passengers can exchange their second-hand books will be introduced later in the spring.

Meat-free Mondays, a highly popular concept designed to decrease the carbon footprint of meal services, as well as several other submissions intended to develop in-flight and airport meal offerings, require further investigation before they can be realized.

All development ideas are open for the public to follow and comment on in the Quality Hunters community, courtesy of Finnair and Helsinki Airport. The community can be accessed on Twitter at www.twitter.com/qualityhunters. All ideas and the blogs by the Quality Hunters are available at www.qualityhunters2.com