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Annual report of the CAA 2003

Our Values

Safety
Our determination to provide air transport safety is
unstinting. Safety stems from the professional expertise
of our staff, our ability to cooperate and our
willingness to accept responsibility.

Customer Benefit
Customer benefi t is the impetus for our operations.
Customers can rely on us in all circumstances. We
respond quickly and effectively to customer opinions.

Efficiency and Innovativeness
We act on our own initiative, we develop our professional
skills and we are prepared for innovation. Our
activities take account of environmental concerns.

Cooperation
We respect each others’ work. For us, cooperation is
based on dialogue, openness and mutual trust.