- Select products by adding them to your cart.
- Open your cart and complete the purchase.
- Sign in with your username or register if you’re using Finavia’s services for the first time.
- Pay with the credit card you’ve entered in the system or add a new credit card.
- You will receive the order confirmation via e-mail. You can also find your order confirmations in your user account in the “My profile” section at the top of the page.
- Take the electronic or printed order confirmation with you when you collect your products from the shop.
Collect from a shop
Pay for your products online and your order will be packed and ready for collection at the shop. Please note that products may only be collected during the shop opening hours.
The order confirmation will be sent you by e-mail. It will also be saved in your user account on the website (finavia.fi, My profile) and the Helsinki Airport mobile app.
You must take the order confirmation with you to the shop, either in printed or electronic form (e-mail, confirmation in the mobile app or on the website). You items will be ready for collection at the earliest 8 hours after your purchase.
The Helsinki Airport online store accepts Visa, Visa Electron and Master Card credit cards. We will make a reservation on your card as soon as we receive the order. If we are unable to reserve the amount, we will cancel your order and notify you of the cancellation.
Returns and cancellations
14-day return and cancellation period
In accordance with the Finnish Consumer Protection Act, the customer has the right to cancel purchases made at an online store by notifying the vendor within fourteen (14) days of placing the order or collecting the goods (cancellation period). If the customer cancels the order, the Helsinki Airport online store will return the payment to the customer’s debit or credit card company.
Cancelling the order before pick-up
If you want to cancel a purchase you made at the online store, you must notify the vendor specified in your order conformation clearly via e-mail within fourteen (14) days. The vendor’s e-mail address can be found in the order confirmation. Include the following information in your message: your name, address and other relevant information, such as the reference number, order date, reception date, invoice number and name of the product.
Returning products after pick-up
If you want to return a product you have already collected, you must pay the return costs. You are also responsible for the condition of the product after its reception and during the return. The product must be returned within fourteen (14) days of notifying the vendor of the cancellation. Returned products must be packed carefully, be in good condition and in their original container and/or packaging. Returns must be sent to the vendor by mail, using the postal address specified in the order confirmation.
Cancelling the sales
If the customer cancels the sales, the amount paid by the customer is refunded. The vendor will refund the amount without undue delay, however, at the latest fourteen (14) days after the vendor received the cancellation notification from the customer. The vendor has the right to suspend the payment until the vendor has received the returned products or the customer has demonstrated that the return has taken place. The price is refunded to the customer using the same payment method that the customer used in the original order. However, the vendor has the right to deduct from the refundable amount a sum equivalent to the decrease in the product value, if the decrease in value is caused by the customer handling the product more than was necessary for determining its functioning or qualities.
The right of cancellation does not apply to the following products and services:
a) products that are manufactured or modified according to the customer’s specifications or clearly customised (for example, personalised smart mobile devices);
b) products sold in sealed packages after the seal is broken. These cannot be returned for health or hygienic reasons (for example, underwear, cosmetics, in-ear headphones, swimwear, etc.);
c) sound or visual recordings or software sold in sealed packages after the seal is broken;
d) perishable goods (for example, take away dishes from cafés or restaurants or other perishable foods);
e) services that are completed or, in the case of digital content, the delivery of which has started before the end of the cancellation period at the customer’s request or with the customer’s consent, provided that the customer has been notified that these purchases are non-cancellable;
f) products or services related to restaurant or leisure, when the agreement covers performance at or within a specific time (for example, entrance to the airport lounge).
These cases are governed by Chapter 6, section 16 of the Consumer Protection Act.