Helsinki Airport’s terms and conditions of use for advance reservations of parking and carwash services
Parking advance reservation contracting parties and service offered
The Customer may reserve a vehicle parking spot at Helsinki Airport at any of Finavia Corporation’s (hereafter “Finavia”) parking zones in the airport area. These zones are P1, P2, P3, P4A, P4B and P5. In connection with a parking reservation, customers can purchase, as an additional service, car washing and the Premium lane (hereafter referred to as "additional services"). Carwash services are available only in parking halls P1, P2, P3 and P5, and are available only in connection with a parking reservation in one of those areas. Carwash services at the airport are provided by an external operator, not by Finavia. The Premium lane service entitles the customer, and up to four passengers named by him or her, access to the Premium lane security check on the same day or on the next day on which parking begins. The security control is located in terminals 1 and 2 and access to the control is gained by showing the confirmation of reservation to the staff at the security control.
When the Customer has made the parking reservation or has paid for the additional services, this constitutes a contract between Finavia and the Customer. The reservation is valid from the moment at which the Customer receives confirmation of the reservation from Finavia.
When the Customer has received the confirmation of the parking reservation, Finavia is obligated to offer the Customer a parking spot at Helsinki Airport for the period and in the parking zone specified in the reservation confirmation. It is not possible to reserve a particular parking spot for any vehicle. If the Customer has reserved only a parking spot, the vehicle can be parked on any available spot in the chosen parking zone.
If carwash services have also been brought as part of the parking reservation, the vehicle must be parked on one of the spots reserved for carwash services in the zone for which the reservation has been made, i.e. either P1, P2, P3 or P5. For carwash services to be provided, the Customer must bring the car keys to the airport customer service point. The location of the customer service point and its opening hours and other details are provided in the Section “Contact details, customer service and complaints”. On leaving the keys, the Customer fills in a service envelope and coupon. One copy of the coupon is given to the Customer, and on return most be presented to the desk to get the keys back. The car is collected by the carwash service provider from the spot on which it was parked, in one of the spaces reserved for carwash services in the aforementioned parking zones. The car is returned after washing to the same parking spot. The car will be washed no later than 10 hours before the reserved parking period ends.
Reserving parking spots at Helsinki Airport
Customers can reserve parking spot and additional services at Helsinki Airport through Finavia’s website. In making the reservation the Customer chooses the parking zone, the date of parking, and the required period.
The price of parking is determined based on the chosen parking zone and the duration of the parking. It is not possible to reserve parking for more than one vehicle with the same reservation.
The carwash services and the Premium lane service can be purchased only as part of a parking advance reservation, not separately. In purchasing carwash services as an additional service, the Customer selects the required wash while making the reservation. The wash types on offer and the corresponding prices are listed in the reservations system.
Parking can be reserved no sooner than six (6) months before the date on which the reservation period begins, and no later than six (6) hours before the period begins. The maximum reservation period for parking is forty-five (45) days at a time. The parking spot is available to the Customer until the moment at which he or she drives out of the parking area.
Parking spots can be reserved for one or more days at a time. Parking spots can be reserved for one or more days at a time. For example, if a parking spot has been reserved for a period of 70 hours starting on Monday at 9 a.m. and ending on Thursday at 7 a.m., the length of the reservation will in actuality be 72 hours. If the reserved parking time is exceeded, the Customer must pay the outstanding amount in accordance with the valid price list.
When the reservation has been paid for, Finavia sends a confirmation of the reservation to the email address and telephone number provided by the Customer. Finavia recommends that the confirmation of the reservation be printed.
The confirmation of the reservation includes a verification of the purchase in PDF format. The verification contains an itemised list of the parking and (if chosen) additional service prices together with a VAT breakdown..
If the Customer does not receive this confirmation of the reservation, in order to confirm the reservation he or she must contact the parking customer services. The location of the customer service point and its opening hours and other details are provided in the Section “Contact details, customer service and complaints”.
Finavia will not be held liable for loss by the Customer of the confirmation of the reservation or the QR code, nor is Finavia obligated to provide replacements for either of these. The Customer may cancel the reservation at any time before it has been paid for.
Prices and payment
The prices of both parking and the additional services that are given in the parking reservations system are in euros (EUR), and include value-added tax. The price that was indicated at the time of making the reservation is valid only for that reservation. Finavia reserves the right to make price changes. The prices of parking that are given in the reservations system may change from day to day.
Parking and carwash services are paid for when placing the reservation. Payment is made in a third-party (Checkout Finland Oy) system with credit card or online bank payment. Finavia does not process or store the customer's credit card details.
The reservation becomes binding once it has been paid for. The Customer will not be reimbursed for reservations that are left unused, be they for parking alone or for parking and carwash services. Possible exceptions to this rule are listed further on in this document, in the Section “Responsibilities of Finavia”. See also the section “Cancelling the reservation”.
If the vehicle is driven out of the parking zone before the reservation period ends, Finavia will not reimburse the Customer for the reservation time that remains. If the reserved parking time is exceeded, the Customer must pay the outstanding amount in accordance with the valid price list. The outstanding amount is paid through the parking machine in the terminal or parking zone by feeding the exit ticket into the machine.
Finavia endeavours to keep the contents of its website and mobile application as up to date as possible. However, Finavia does not guarantee that the information contained in the application or website are correct at all times. Neither is Finavia liable for any damage, injury, loss, or expenses that may be caused either directly or indirectly by the use or interpretation of the information contained in the aforementioned sources.
Driving into reserved parking areas
To be able to drive into the reserved parking zone, the Customer must show the QR code that was sent to him or her as part of the confirmation of the reservation. The code is shown to the reading meter on the barrier of the parking zone entrance. If Customer has provided the vehicle’s registration number in making the reservation, it is also possible for the Customer to drive into the parking zone using the registration plate. In other words, in this case the QR code is not needed to drive in. The ticket meter will print out a coupon for the Customer.
In problem situations, the Customer can call Finavia’s parking services using either his or her own phone or the phone at the parking zone barrier. The location of the customer service point and its opening hours and other details are provided in the Section “Contact details, customer service and complaints”.
You can enter the parking area at the earliest sixty (60) minutes before the starting time of your reservation period, and no later than the time at which the parking period is due to end.
Cancelling the reservation
The customer has the right to cancel this agreement and the reservation six (6) hours prior to the beginning of the reservation without incurring any charge. For cancellations made later than this, Finavia will not refund the paid reservation charge.
Instructions on cancelling the reservation are given in the confirmation of the reservation. The lack of a more extensive right of cancellation on the part of the Customer is based on §16 of Chapter 6 of the Consumer Protection Act.
Finavia’s parking facilities are guarded, but parking is always done at the customer’s own risk.
Finavia is liable for any immediate damage caused due to negligence on Finavia’s part. However, unless otherwise required by binding legislation, Finavia will not be held liable for remote or indirect damage or damages that Finavia could not reasonably have been expected to anticipate.
If a parking spot is not available in the reserved parking zone despite the Customer having a valid reservation, Finavia is obligated to arrange a replacement parking spot for the Customer in another parking zone.
If a parking spot is not available in the reserved parking zone despite the Customer having a valid reservation, and this problem is caused by some event outside of Finavia’s control (i.e. a force majeure circumstance), Finavia is under no obligation to reimburse the Customer for the price of the reservation. Circumstances of the sort that will be deemed to free Finavia from its obligations are any abnormal event that affects the situation and that could not have been taken into account by Finavia, and the impact of which could not reasonably have been expected to be avoided or overcome.
Contact details, customer service and complaints
Parking customer services are open 24 hours a day. The service point is in the corridor connecting Terminal 1 (T1) and Terminal 2 (T2). The email address of the service point is [email protected], and the telephone number +358 20 708 3200
The service point is in the corridor connecting Terminal 1 (T1) and Terminal 2 (T2). More information on parking and carwash services at Helsinki Airport is available from the Finavia online service or the Helsinki Airport mobile application. All feedback and complaints to Finavia must be sent with the feedback form.
Complaints regarding service defects and errors or damage done in relation to the service shall be immediately notified once they have been identified, or, at the latest, when the customer should have identified the defect, fault or damage. If a dispute between a consumer customer and Finavia cannot be resolved through mutual negotiations, the consumer can take the case to the Consumer Disputes Board www.kuluttajariita.fi for resolution. The consumer shall contact the Consumer Advisory Service www.kuluttajaneuvonta.fi before taking the case to the Board.
The Customer can, if he or she wishes, have the matter brought before the European Union’s Online Dispute Resolution Service, for settlement out of court. Please go to https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage.
The advance parking reservations system is the responsibility of Finavia Corporation. Finavia’s contact details are available from the Finavia website or the Helsinki Airport mobile application.
Handling of personal information
To reserve a parking spot, the Customer must provide Finavia with the following personal information: first and last name, telephone number, and email address. Personal information is used only for the purposes of processing the reservation and for developing the service. Finavia does not otherwise share personal information with third parties. If the Customer accepts the use of his or her personal information for marketing purposes, the information can be used in Finavia’s announcements and marketing.
Finavia handles the personal information provided by its customers in accordance with the applicable Finnish laws. The Customer has the right to be informed of what information on him or her has been saved in Finavia’s systems, and to request that possible errors in any such information be corrected. The request for information and correction must be sent to the parking customer services. The customer service details are provided in the Section “Contact details, customer service and complaints”.
In order to pay the reservation, customers must provide their credit card and online banking details to Checkout Finland Oy.
Other terms and conditions
Finavia has the right to change these contractual terms and conditions of use.