Passenger Rights

Denied boarding? Cancelled flight? Delayed for a long time?

Information on passenger rights is available on the European Commission and the Finnish Transport Agency websites.

  • Download European Commission's smartphone application to have your passenger rights always at hand.

  • You can also call the free Europe Direct phone service from anywhere in the EU at 00 800 6 7 8 9 10 11. (NB! Certain mobile telephone operators do not allow access to 00 800 numbers or may charge for these calls. In certain cases, these calls may be chargeable from telephone boxes or hotels.

If the airline or travel agency you booked your tickets from goes bankrupt or a package tour you already paid for is cancelled, you can find information and guidelines on the Finnish Consumer Agency website.

Airline traffic right restrictions

Authorities can restrict an airline’s traffic rights if severe deficiencies are found in the flight safety of the airline. In Finland, the aviation authority is the Finnish Transport Safety Agency.

A list of airlines banned from operating in the European Union is available on the European Commission website.

Further information

You can find more information and a list of national authorities overseeing passenger rights on the European Commission website.