This accessibility report applies to the service https://www.finavia.fi/fi and it was published on 13 October 2020. The service is subject to the Act on the Provision of Digital Services which requires public online services to be accessible.

The accessibility of the service has been assessed by a third party expert organisation. Most of the critical errors detected in the audit have been fixed.

The state of accessibility of the digital service

Partially conforms with the accessibility requirements.

We are continually working to improve accessibility

We are committed to improving the accessibility at Finavia.fi.

Our website was redesigned in 2017 and its accessibility was assessed and tested in April 2019 by a third party expert organisation. As a summary of the assessment, the site was found to be at a fair level of accessibility, assessed with the WCAG 2.1 level AA criteria.

Several critical issues regarding accessibility were identified with the site. Since then, we have systematically implemented fixes to the identified issues.

However, the disruption caused by the COVID-19 pandemic has delayed the completion of fixes both regarding the technical aspects as well as the content, which is why the site is still not entirely accessible. We will update this report as the shortcomings are fixed.

In addition to corrective measures, we employ the following measures to ensure the accessibility of our online services:

  • We consider accessibility requirements when developing services.
  • We promote understandable language.
  • We consider accessibility requirements already when conducting procurement.
  • Content creators receive accessibility training.

Inaccessible content

The site does not yet fully comply with the requirements.

    Perceivable: Inadequate text alternatives

    Inaccessible content and its shortcomings:

    All visual elements do not have text alternatives. Some alt attributes are missing, such as the one for the calendar button of the feedback form. The calendar element of the feedback form is provided to Finavia by a third party. The “x” button of the payment transaction has an inadequate alt attribute. The service is provided to Finavia by a third party.

    Accessibility requirements that are unfulfilled:

    • 1.1.1 Non-text Content

    Perceivable: The understandability of tag use in the news section using assistive technology

    Inaccessible content and its shortcomings:

    The meaning of tags in the news section may be difficult to understand when using assistive technology.

    Accessibility requirements that are unfulfilled:

    • 1.3.1 Info and Relationships

    Perceivable: The reCAPTCHA technology used when registering to the site may impact accessibility

    Inaccessible content and its shortcomings:

    User registration utilises reCAPTCHA technology for focus order, which is not the optimal technical solution for accessibility.

    Accessibility requirements that are unfulfilled:

    • 1.1.1 Non-text Content

    Perceivable: Insufficient contrast

    Inaccessible content and its shortcomings:

    All of the site does not have sufficient contrast. The site includes text on top of images with insufficient contrast. Attachments and forms also have issues with contrast. Insufficient contrast between the text and background may pose issues to visually impaired or colour-blind users as well as many others.

    Accessibility requirements that are unfulfilled:

    • 1.4.3 Contrast (Minimum)
    • 1.4.1 Use of Color

    Perceivable: Subtitles missing from videos

    Inaccessible content and its shortcomings:

    There are subtitles and audio descriptions missing from videos on the site. The content of some videos is not described as text.

    Accessibility requirements that are unfulfilled:

    • 1.1.1 Non-text Content
    • 1.2.1 Audio-only and Video-only (Prerecorded)
    • 1.2.2 Captions (Prerecorded)

    Perceivable: Text alternatives missing from images

    Inaccessible content and its shortcomings:

    The site includes images, such as icons and stock photos, that are missing a text alternative. Some text alternatives are the same within a page, which results in them being repeated.

    Accessibility requirements that are unfulfilled:

    • 1.1.1 Non-text Content

    Perceivable: The hierarchy of headings is partially inconsistent

    Inaccessible content and its shortcomings:

    The hierarchy of content headings is not consistent on all pages of the site, which makes browsing with assistive technology difficult. The login page uses the heading level as the main headings, which may be difficult to interpret using assistive technology.

    Accessibility requirements that are unfulfilled:

    • 1.3.1 Info and Relationships

    Perceivable: The reading order of the Lounge page is not logical

    Inaccessible content and its shortcomings:

    The reading order of the Lounge reservation page is not logical. The number of pre-ordered seats is provided only after the form. The total price is provided only after the “Book Now” button.

    Accessibility requirements that are unfulfilled:

    • 1.3.1 Info and Relationships

    Operable: Shortcomings in links to PDF files

    Inaccessible content and its shortcomings:

    Some of the PDF files of the site do not comply with accessibility requirements. In addition, the text in links to some of them is insufficiently informative. The site has links that open to a new window. However, this is not expressed in the link text.

    Accessibility requirements that are unfulfilled:

    • 2.4.4 Link Purpose (In Context)

    Operable: The chat element and the calendar element of the feedback form are not accessible via the keyboard

    Inaccessible content and its shortcomings:

    The chat cannot be used with the keyboard. The chat is a service that is provided by a third party vendor. The calendar element of the feedback form is not accessible via the keyboard. However, the user can enter dates manually.

    Accessibility requirements that are unfulfilled:

    • 2.1.1 Keyboard

    Operable: Partial shortcomings in focus of the heading area

    Inaccessible content and its shortcomings:

    The page heading area may float but the scrollable part of the page does not take this into consideration. The error occurs occasionally.

    Accessibility requirements that are unfulfilled:

    • 2.4.7 Focus Visible

    Operable: Elements at the top of the site are not searchable

    Inaccessible content and its shortcomings:

    Elements of the top toolbar are layers, not real pages. That is why they cannot be found with the search.

    Accessibility requirements that are unfulfilled:

    • 2.4.5 Multiple Ways

    Operable: A logged in user cannot adjust the automatic logout

    Inaccessible content and its shortcomings:

    A logged in user is logged out automatically after a specific period of time. This is not adjustable by the user and the user does not receive any warning before the time period expires and they are automatically logged out.

    Accessibility requirements that are unfulfilled:

    • 2.2.1 Timing Adjustable

    Operable: Accessibility with a screen reader of the filter links in shops, restaurant and service sections

    Inaccessible content and its shortcomings:

    The links used to filter contents do not have aria-labels, which makes using them with a screen reader more difficult. The link buttons used for filtering also lack descriptive titles.

    Accessibility requirements that are unfulfilled:

    • 2.4.4 Link Purpose (In Context)
    • 2.4.6 Headings and Labels

    Operable: The search element of the digital map is inaccessible

    Inaccessible content and its shortcomings:

    Results of a map search cannot be used correctly via the keyboard. The focus jumps out of the list during use. The search field does not have the instructions (aria-label) required by screen readers.

    Accessibility requirements that are unfulfilled:

    • 2.1.1 Keyboard

    Operable: The date and time selector for pre-booking parking is inaccessible

    Inaccessible content and its shortcomings:

    The date and time selector utilised in the parking service is difficult to use with the keyboard. In their current form, filling the date and time fields using the keyboard takes too long. The fields are also difficult to access with a screen reader. Text cannot be entered into the fields.

    Accessibility requirements that are unfulfilled:

    • 2.1.1 Keyboard

    Operable: The labels and calendar of the Lounge search fields are not accessible

    Inaccessible content and its shortcomings:

    Dates can only be entered using the calendar. It is difficult to use with the keyboard as well as with a screen reader.

    The labels “over 18” and “under 18” are difficult to understand using a screen reader. The search field is missing descriptive texts. The labels of the fields should denote the number of persons in the class.

    The reading order of the Lounge reservation page is illogical. The number of pre-ordered seats is provided only after the form. The total price is provided only after the “Book Now” button.

    Accessibility requirements that are unfulfilled:

    • 2.1.1 Keyboard

    Operable: Focus order in pre-booking parking

    Inaccessible content and its shortcomings:

    The site uses CAPTCHA technology. The focus moves to the reCAPTCHA element before the selection boxes at the bottom of the form. It may be difficult to perceive that the focus moves. The reCAPTCHA element should be moved to the corresponding place in the form.

    Accessibility requirements that are unfulfilled:

    • 2.4.3 Focus Order

    Operable: In payment transactions, the label of the Pivo button does not correspond with the visible name

    Inaccessible content and its shortcomings:

    The alt and aria-label texts of the Pivo button used in payment transactions do not correspond with the visible name. The service is provided by Checkout FI, a third party partner.

    Accessibility requirements that are unfulfilled:

    • 2.5.3 Label in Name

    Operable: Some forms have insufficient identification

    Inaccessible content and its shortcomings:

    In some form fields, the labels have not been programmatically attached to the fields or they are missing entirely. These include the Drupal forms for feedback and contact as well as the forms on the corporate site.

    Accessibility requirements that are unfulfilled:

    • 2.4.6 Headings and Labels

    Understandable: The search element of the digital map is inaccessible

    Inaccessible content and its shortcomings:

    Results of a map search cannot be used correctly via the keyboard. The focus jumps out of the list during use. The search field does not have the instructions (aria-label) required by screen readers.

    Accessibility requirements that are unfulfilled:

    • 3.3.2 Labels or Instructions

    Understandable: The labels and calendar of the Lounge search fields are not accessible

    Inaccessible content and its shortcomings:

    Dates can only be entered using the calendar. It is difficult to use with the keyboard as well as with a screen reader.

    The labels “over 18” and “under 18” are difficult to understand using a screen reader. The search field is missing descriptive texts. The labels of the fields should denote the number of persons in the class.

    Accessibility requirements that are unfulfilled:

    • 3.3.2 Labels or Instructions

    Understandable: Activating the selection lists used for filtering content in the newsroom stops a screen reader

    Inaccessible content and its shortcomings:

    Selecting an item in the drop-down menu used for filtering content in the newsroom makes the page load and/or cursor to move. This function may sometimes stop a screen reader.

    Accessibility requirements that are unfulfilled:

    • 3.2.1 On Focus
    • 3.2.2 On Input

    Understandable: The error messages of some forms are not accessible

    Inaccessible content and its shortcomings:

    The error messages used in filling forms have not been programmatically attached to the form fields. Screen readers do not read error messages when the focus is on the field. This applies to some forms on the site.

    Accessibility requirements that are unfulfilled:

    • 3.3.1 Error Identification

    Understandable: The form for pre-booking parking is missing error messages

    Inaccessible content and its shortcomings:

    If there is missing or erroneous information in the data fields for pre-booking parking, the user is informed only by blocking the use of the button for going forward. It is difficult for the user to know that they have not filled in all the information.

    Accessibility requirements that are unfulfilled:

    • 3.3.1 Error Identification

    Understandable: The form for enquiries is missing error messages

    Inaccessible content and its shortcomings:

    The form for enquiries does not have error messages. Mistakes are communicated with a red outline. A person using assistive technology is not informed about their mistakes when filling in the form.

    Accessibility requirements that are unfulfilled:

    • 3.3.1 Error Identification

    Understandable: Language settings related to payments can change automatically

    Inaccessible content and its shortcomings:

    The language selection is not set for payment transactions, which may cause a screen reader to start reading the page in the wrong language. Payment Highway, a third party partner is responsible for the service.

    Accessibility requirements that are unfulfilled:

    • 3.1.1 Language of Page

    Understandable: Some forms have insufficient identification

    Inaccessible content and its shortcomings:

    In some form fields, the labels have not been programmatically attached to the fields or they are missing entirely. These include the Drupal forms for feedback and contact as well as the forms on the corporate site.

    Accessibility requirements that are unfulfilled:

    • 3.3.2 Labels or Instructions

    Understandable: The error messages related to making payments are not accessible

    Inaccessible content and its shortcomings:

    Error messages related to payment transactions are only shown by changing the colour. A person using assistive technology is not informed about having made a mistake. Payment Highway, a third party partner is responsible for the service.

    Accessibility requirements that are unfulfilled:

    • 3.3.1 Error Identification

    Robust: Error messages related to payments

    Inaccessible content and its shortcomings:

    Error messages related to payment transactions are only shown by changing the colour. A person using assistive technology is not informed about having made a mistake. Payment Highway, a third party partner is responsible for the service.

    Accessibility requirements that are unfulfilled:

    • 4.1.2 Name, Role, Value
    • 4.1.3 Status Messages

    We aim to fix the shortcomings listed above no later than by the end of 2021.

    Content that is inaccessible due to disproportionate burden

    Some content or functions are not accessible because fixing them poses a disproportionate burden on Finavia. The following are such content:

    • The cost calculator for airlines in the “Key facts” section (1.3.1, 2.4.1, 2.4.3, 2.4.7, 3.2.2, 4.1.2). The accessibility of an element provided by a third party supplier is impossible to fix.
    • Annual reports are not entirely accessible. Descriptive texts are missing from images. Tables may be difficult to interpret, and some do not have a heading level at all. Some have wrong lang attributes: text that is actually in Finnish is labelled as English. Some text is in English without any lang attribute. The structure of the site is not responsive. Some top-level headings do not provide sufficient information and the drop-down menu for language selection has not been labelled correctly. (1.1.1, 1.3.1, 3.1.1, 3.1.2, 1.4.10, 2.4.2, 3.3.2)

    Contents not included in the scope of the legislation

    • Our website includes videos, which have been published prior to 23 September 2020. These videos are missing subtitles and/or audio description. There are videos also in Finavia’s YouTube channel and other social media accounts. The accessibility requirements do not apply to these videos.
    • Our site also includes files (e.g. doc, docx, pdf) which have been published prior to 23 September 2018. The accessibility requirements do not apply to them.
    • The Finavia.fi site also includes archived content, such as press releases, blog articles, statistics and research data. The accessibility requirements do not apply to content that was archived prior to 23 September 2019 which are not updated or required to complete work in progress by the authorities.

    Feedback and contact information

    Did you notice a lack in the accessibility of our digital service? Tell us about it. We will do our best to fix the shortcoming. We respond to feedback and questions within 14 days.

    You can provide feedback regarding accessibility with this online form (link opens in new window)

    You can also contact us via e-mail at [email protected].

    Submitting an accessibility complaint or request for clarification

    If you are not satisfied with the reply or you receive no reply within two weeks, you can send feedback to Regional State Administrative Agency of Southern Finland.

    The website of the Regional State Administrative Agency of Southern Finland gives detailed instructions on how to file a complaint and how they are processed.

    Contact information of the regulatory authority

    Regional State Administrative Agency for Southern Finland
    Accessibility Supervisory Unit
    www.saavutettavuusvaatimukset.fi
    saavutettavuus(at)avi.fi
    telephone number switchboard +358 295 016 000

    Accessibility improvements

    Fixed on 25th of November 2020

    • Perceivable: The date of the security control waiting time is not readable with a screen reader. The chart regarding the estimated waiting time for security control cannot be read with a screen reader.

    Fixed on 20th of October 2020

    • Perceivable: Information regarding the bus and train timetable is presented in a way that is difficult to understand. The bus and train timetable on the site is not implemented as a table and that impedes the understandability of the information.
    • Operable: The number of flights and flight status in the “My Flights” section. The number of tracked flights is a separate entity in the “My flights” button of the top menu. The “My flights” button lacks an aria-label expressing the number of flights. The status of a flight may be difficult to understand without a label. The status information is lacking an aria-label.