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Finnair makes travelling easier by digitalising coronavirus certificate checks

Article published
29.11.2021 at 13:23
Matkustaja istuu porttialueella ja katsoo puhelintaan.
Finnair introduces a new digital tool with which customers can confirm their coronavirus certificates before their journey.  With the new tool, people travelling to the included destinations can confirm that they have the corona certificates required by the destination authorities.

According to Finnair, the new tool digitalises parts of the current paper documentation system for corona related travel document management and checks at airports. Travellers can do this as part of the check-in online or through the Finnair app. Customers will get a “clear to travel” confirmation together with an online boarding pass.

“The tool is designed to make travelling smoother for our customers, as they can go directly to bag drop or via security check to the boarding gate, without having to show their corona certificates at the airport. They can also travel with more peace of mind, as they already know in advance that their documents are confirmed,” states Sami Suokas, responsible for airport customer processes at Finnair.

Finnair reminds in its press release that authorities may still check documents on arrival, so customers must be prepared to present them. It is always the traveller's responsibility to ensure they have the relevant documentation for entry.

The new tool will be introduced in two phases.  On 3 December 2021, customers travelling from Finland to Austria, Belgium, Czech Republic, Greece, Latvia, Lithuania, the Netherlands, Norway, Spain and Switzerland will be able to use it. Early next year, we will add an upload functionality into the tool, which enables customers to upload or scan their corona certificates for verification. With this feature in place, the service will become available for more destinations and customers.

Source: Finnair press release November 29, 2021.