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Airpro’s ground handling services awarded for best customer service

Article published
10.10.2014 at 08:11
Thomas Cook Airlines has awarded Finavia’s subsidiary company Airpro’s ground handling services at Helsinki Airport for best customer service in 2014. The award for “Best Customer Service Home Markets” was presented to Airpro’s representatives on 2 October 2014 in Frankfurt at the Annual Ground Handling Partners Conference.

“At Airpro, we are committed to customer satisfaction, throughout our service chain. This award is really something we can be proud of. Best Customer Service Home Markets is one of the most highly valued and sought after award categories”, says Janne Hattula, CEO of Airpro.

The contestants to win the best customer service award included the other Thomas Cook Airlines’s Ground handling partners. The criteria for the award is customer feedback received, for example, through customer satisfaction surveys. At the conference, Ground handling partners were awarded in more than a dozen categories.