Frequently asked questions about parking

How can i get premium lane security check?

The Premium lane service entitles the customer, and up to four passengers named by him or her, access to the Premium lane security check on the same day or on the next day on which parking begins. Security checks are in Terminals 1 and 2, and the Premium lane security check can be accessed by showing the reservation confirmation to a member of the security control personnel.

How is parking price determined?

The parking fee is based on a daily rate. You always pay for the whole day, even though you don’t use the full day. Prices for parking spots that are reserved in advance may vary from one parking area to another based on supply.

Are there height restrictions in the parking area?

Parking areas P1, P2 and P3 have a ground clearance of 2.1m. Area P5 many has a ground clearance of 2.0m. Parking areas P4A and P4B are outdoors parking areas, and so have no height restrictions. There may be obstacles above a particular parking spot, however, such as an air conditioning conduit, that are below a height of 2.1/2.0m.

Can I reserve a particular parking space for myself? And how about disabled parking spaces?

You can park your car in any vacant parking space in the parking area of your choice. It is not possible to reserve any particular parking space or disabled parking space. It is not possible either to reserve toll-free parking spaces.

Can I reserve a carwash and park with a trailer?

Sorry, this is not allowed.

What is the maximum and minimum reservation period?

You can reserve a parking spot for a maximum of 45 days. If you want to reserve a longer period, please contact parking customer service by calling +358 (0)20 708 3200/24h. The minimum reservation period is one day.

When can I reserve a parking spot at the earliest, and at the latest?

Parking spots can be reserved at the earliest six (6) months and at the latest (6 hours) before the start of the reservation. Not all parking spots at the airport can be reserved in advance. If there is less than 6 hours until the parking period is due to start or if there are no available spaces in that area, you can also park in the free zones without any advance reservation.

Can I show the QR code from my phone screen?

To avoid the possibility of technical problems, we recommend that if possible you print out the QR code. But yes, you can also show the QR code from your phone screen. We have tested the service on all the commonest smartphone makes.If you encounter any problems, please contact the customer service for parking by calling +358 (0)20 708 3200/24h.

What do I do if I don’t get a confirmation of payment after paying?

You can contact the customer service for parking by calling +358 (0)20 708 3200/24h.

What do I do if I don’t have the QR code with me, or if it doesn’t work? And what do I do if on my return the parking ticket has been lost, or it doesn’t work?

If you encounter any problems, please contact the customer service for parking by calling +358 (0)20 708 3200/24h.

When can I drive in to the parking area?

You can enter the parking area at the earliest sixty (60) minutes before the starting time of your reservation period, and no later than the time at which the parking period is due to end.

Can I leave the parking area before the end of the reservation period?

You can leave before the end of the reservation period, but you will not be able to return to the parking spot after that with the same QR code.

What do I do if my return flight is late and my reservation has expired?

Feed your parking ticket into the terminal or the parking machine in the parking hall, and pay the outstanding amount in cash or with a chip-enabled charge card. You can also pay the outstanding amount of the parking fee at the 24-hour parking service desk in the corridor between Terminal 1 and Terminal 2.

If I have paid for carwash services in addition to parking, where do I leave my car keys for the duration of the trip?

Keys are left at the 24-hour parking service desk in the corridor between Terminal 1 and Terminal 2. At the desk fill in the service envelope and coupon. One copy of the coupon is given to the customer for reclaiming the keys later.

How do I know if I drove to the right parking area?

Be sure to check the parking area from your advance reservation. If necessary, you can get help on-site also by calling Finavia’s service number, 020 708 3200 /24h.

How do I find the parking spaces that are intended for carwash customers?

The reservation confirmation message that you received contains instructions on where to leave your car if you have also paid for carwash services. If necessary, you can get help on-site also by calling Finavia’s service number, 020 708 3200 /24h.

What kinds of washes are available?

The carwash service and options are described on our online service: go to Finavia’s online service.Options for washing services can be found on the reservation web page together with the selection for the parking area.

Where/How will my car be washed? Automatic, Drive-through, Hand wash?

The carwash services are provided by an external provider. The carwash uses soft brushes.

Who is responsible for any possible damages?

When the customer has made the parking reservation or has paid for parking and carwash services, this constitutes a contract between Finavia and the customer. Finavia’s parking facilities are guarded, but parking is always done at the customer’s own risk. In relation to parking and washing services , Finavia is responsible for any immediate damage that it causes. However, unless otherwise required by binding legislation, Finavia will not be held liable for remote or indirect damage or damages that Finavia could not reasonably have been expected to anticipate.

Is it possible to cancel reservations?

You can cancel your reservation without any penalty at the latest 6 hours before the reservation period begins. Follow the instructions provided on the reservation confirmation email. If you cancel your reservation period any later than that, you will be charged the full price.

I want to cancel my carwash reservation. Can this be done without at the same time cancelling the parking reservation?

Because the carwash services are always purchased in conjunction with parking services, the reservation is necessarily a single entity. In other words, it is not possible to cancel part of the reservation without cancelling the entire reservation. In such situations, the best thing to do is cancel the reservation (parking+carwash) and then do a new reservation for parking only.

I came to the airport in a different car than is indicated on the reservation; must I make a separate notification of this change?

No. If the vehicle has been changed, you will still be able to enter by showing the QR code you received.

Is it necessary to remove the antenna or roof racks before bringing the car to the carwash?

There is no need to remove the antenna or roof racks.

I couldn’t find the parking spots intended for cars going to the carwash, and so I parked elsewhere. Who do I inform of where my car is parked?

When leaving your keys, please inform the parking service desk of the location of your car.

Is it possible to reserve carwash services for caravans or vans?Can electric cars be parked in the parking areas also?

The carwash services are available in parking halls P1, P2, P3 and P5. Parking areas P1, P2 and P3 have a ground clearance of 2.1m. Area P5 has a ground clearance of 2.0m. There are no carwash services available in the outdoor parking areas.

Can electric cars be parked in the parking areas also?

Yes, electric cars can also be parked. Note, however, that it will not be possible to charge your car there.

Where can I get more information on parking and/or on carwash services?

For additional information, please go to Finavia’s online service.To find out more about the carwash services, you can also call parking customer services at 020 708 3200 /24 h.

What do I do if my car has been damaged in connection with washing?

Please contact parking customer service immediately by calling +358 (0)20 708 3200 / 24h.