Humans of Helsinki Airport: Taru

People & Aviation
Published
4.5.2016 - 06:00
Airport multitasker tackles security checks, departure check-ins as well as travel service.

”I didn’t think I would get the job as a security officer when I applied, so I was really happy when they hired me. After I started I’ve been trained to work at travel service and at departure check-in. I like the variety as it keeps things interesting.

The best days at work are the ones when I feel like I have really helped customers. I am usually in a good mood, but if the passengers look busy I try to just do my job quickly and efficiently. I don’t make things worse by being overly chatty.

I very seldom run into difficult customers. Maybe I come across as a nice little girl so people think I’ll break if they are mean to me. At security check passengers sometimes ask for the manager, as they seem to take a young woman less seriously.

I sometimes run into strange situations at work. For instance, when you ask a passenger to take off their belt at security, you can imagine that pretty much anything can happen. You never know what’s going to go down next at the airport.”

Read our previous part of the series.

Read more about security check.