Departure: arriving at Helsinki Airport
Helsinki Airport is easily accessible by many different means of transport, such as taxi, train or car. There are several accessible parking spaces in all parking areas. Passengers can also be escorted by car to the front doors of the airport. The train station also offers an accessible passage and a lift connection directly to the arrivals hall.
Photo: A service point for passengers requiring assistance at Helsinki Airport.
If a passenger needs an assistance service when arriving at the airport, it is recommended to notify the airline or tour operator before travelling. The assistance service point is located at the main entrance in the airport's departures hall. The assistance service is available around the clock and is free of charge.
When arriving at the airport, you can contact the assistance service from either the ten call points or the service point in the departures hall. If a passenger needs assistance with their mobility, the assistance service personnel will be there to help them all the way to the aircraft. Read more about the assistance service.
Departure: check-in, security control and gate area
There are check-in counters for passengers with special needs in the departures hall at Helsinki Airport. Security control has a separate line with improved accessibility, as well.
The airport's wheelchairs can be freely borrowed for moving in the terminal. If the passenger has their own mobility aid, it can usually be used the entire way to the aircraft. This does not apply to heavy electronic aids, which the passenger may have to leave behind at check-in. More information about these can be obtained from the airline.
In principle, the departure gate area is spacious and easy to move around with aids. The assistance service personnel will help passengers with getting around as needed. The airport has approximately 40 accessible toilets, which are described on Finavia’s website, some with photographs.
Photo: Accessible toilet at gate 21.
For passengers travelling with a service or assistance dog, there are also toilets for dogs. The toilets can be found at the bus station, on the Toastery terrace in gate area 21–22 and in the Non Schengen gate area at gate 51.
Returning from a trip: arriving at the airport after a flight
If a passenger needs help disembarking from the aircraft, airport assistance service personnel will pick up the passenger from the flight and assist with travel at the airport for as long as necessary. If the passenger has a mobility aid, it will be brought to the departure gate or the baggage claim hall, if possible. Wheelchairs at the airport are also free to borrow.
In the baggage claim hall, the airport's information screen shows which conveyor belt the passenger's items and any possible aids will arrive on. The airport personnel and the arrival service will be on site to help if necessary.
Photo: Baggage claim hall at Helsinki Airport.
The airport's arrivals hall has direct indoor access to the taxi stand, train station and some of the parking areas: P1 Premium and P2. There is also an indoor connection to some of the nearby hotels from the arrivals hall.
This article draws upon video content (06/2025) produced by Sanna Kalmari, an expert in accessible tourism. The videos can be viewed on Helsinki Airport's Instagram channel.
