Finavia's network of airports consists of 20 airports across Finland. Of these airports, 18 serve primarily passenger transport, while two serve solely military and general aviation operations.
Helsinki Airport is our main airport and a leading European long-distance and transit hub. It has received a number of international awards and recognitions for its service level. The airports in Lapland have allowed the development of Finland’s travel and tourism industry, and its rise to global fame.
Vision and strategy
Our vision is an globally connected and attractive Finland. Finavia’s airports connect Finland to the world through excellent services and partnerships, while promoting Finland’s accessibility.
Finavia’s Strategic Objectives
Aeronautical profitable growth – At the core of our strategy is profitable growth and improving operational efficiency in our core business. We manage our airports in Finland, ensuring smooth and responsible air traffic through our expert personnel and partnerships.
Non-aeronautical value creation – Our strategic goal is to diversify non-aeronautical value creation opportunities, while actively exploring new growth opportunities with a focus on the comprehensive value increase of airport areas and customer experience. We seek new growth by renewing our commercial and real estate business.
Customer centricity and results orientation – Our growth is supported by our skilled personnel and by a customer-centric, results-oriented, and adaptable organisational culture. We are guided by our vision of an internationally accessible and attractive Finland.
Four Customer Groups
In line with our strategy, we aim to serve a broader customer portfolio: in addition to passengers and airline customers, key customer groups include business customers and tenants operating in airport areas, as well as visitors to the airports. Strong partnerships support the provision of excellent airport services and the identification of new business opportunities.
All of this can only be achieved if we grow in a sustainable and profitable manner. A highly positive customer experience gives us a strategic competitive edge.
Values
How we work:
- Safety – Safety is the basis for all our operations.
- Customer centricity – We exceed customers’ expectations through excellent customer experience and a positive customer service attitude.
- Renewal – We have the determination and ability to openly develop ourselves along with our partners.
- Sustainability – We care for and are responsible for people and the environment.
Customer promise
Our customer promise is “For Smooth Travelling”. It means we will do everything we can to satisfy our customers.
We serve more than 80,000 passengers, and thousands of our other customers and partners every day in both Finland and abroad. Our services make flying and travel easier, offer memorable experiences, and are safe and efficient.
Operating environment
Airport operations are subject to strict regulation. Legislation concerning safety and environmental issues, as well as orders issued by international and national authorities, have a particularly significant impact on Finavia’s cost structure, investments and operations.
Transport between Asia and Europe is expected to grow strongly, and the competition between international airports is getting increasingly tough. To remain a player in the international competition, we are continuously improving the operations and services of our airports.
Air traffic is a globally connected industry. It is the result of the cooperation of thousands of operators whose seamless team play ensures efficient and safe transport connections. Finavia operates as a material part of this chain, which requires countless details to function properly. In this way, our operations enable a sum of good things.
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