Finavia aims to guarantee the accessibility of its online services in accordance with the Act on the Provision of Digital Services (306/2019).

This Accessibility Report applies to Finavia’s customer service channel.

Accessibility status of the digital service

Finavia’s customer service channel fulfils the requirements of level AA of the Web Content Accessibility Guidelines 2.1 (WCAG). Any instances of non-conformity with the requirements and exceptions applied to the requirements are specified later in the text.

An accessibility assessment of the service has been made by an external expert organisation before the service was published. The detected shortcomings, which Finavia has the ability to have a direct effect on, have been corrected. There are shortcomings in the accessibility of components provided by third parties (e.g. the chat component). Finavia has informed the developers of the components of the detected shortcomings and they will be corrected as soon as possible.

This Accessibility Report will be updated whenever the detected shortcomings are corrected.

Non-accessible content

The following content is deemed non-accessible according to the Act on the Provision of Digital Services (306/2019). The criterion of the WCAG that is not conformed with is included in parentheses in the descriptions of features with shortcomings.

Chat component

"Choose file" button doesn't receive the focus. (2.4.3)

Contact form

The text formatting options for Feedback or question cannot be accessed with a keyboard with all browsers. (2.1.1, 2.1.2)

Status messages are not always given to users who use a screen reader in an accessible format. (3.3.1, 4.1.3)

The reCAPTCHA feature may be difficult to use for users who use a screen reader, depending on the browser used. (1.1.1)

Preparation of this Accessibility Report

This report was created on 18 January 2021.

This report is based on an assessment performed by an external expert organisation on whether the website conforms with the requirements of the Act on the Provision of Digital Services (306/2019).

The report was last checked on 4 April 2023.

Feedback and contact information

Did you notice a lack in the accessibility of our digital service? Tell us about it. We will do our best to fix the shortcoming. We respond to all feedback and questions within 14 days.

You can provide feedback regarding accessibility with this online form (link opens in new window).

How to submit an accessibility complaint or request for clarification

If you are not satisfied with the reply or you receive no reply within two weeks, you can send feedback to Regional State Administrative Agency of Southern Finland.

The website of the Regional State Administrative Agency of Southern Finland gives detailed instructions on how to file a complaint and how they are processed.

Contact information of the regulatory authority

Regional State Administrative Agency of Southern Finland
Accessibility Supervisory Unit
tel.: (switch) +358 (0)295 016 000