Finavia constantly develops services for families at Helsinki Airport. This autumn, three of the airport's childcare rooms were redecorated. You can find the childcare rooms in the same location as the accessible toilets.
The rooms received a fresh look that includes Finnish art and new furniture. Some small yet important practicalities were also improved; lids were added to the children’s toilet bowls, and plastic baby care tables were replaced with new wooden, more hygienic versions. Some cosmetic renovation also took place for two of the toilets.
“Renewed childcare rooms were finished at the end of October,” says Finavia’s Customer Experience Champion Eveliina Vironen. “People of all ages, not only children, have complimented the beautiful facilities.”
One of the redecorated facilities is located in the arrivals hall next to Bistrot restaurant, and the two other in the non-Schengen area. Altogether, there are 23 childcare rooms at Helsinki Airport. The rest of the rooms may also be refurbished in the future.
Finnish art and design
Finavia wants to support a local feel and Finnish experiences at all its airports, including the revamped childcare rooms.
“The art pieces on the walls of the childcare rooms are made by Finnish visual artist Henna Adel,” Vironen continues. “I was enchanted by Adel’s style: her works are beautiful and serene. We asked for nature and animal themed pieces and they came out just fitting for this purpose. They appeal to both children and adults.”
New baby mobiles have been hung on the ceiling for children to watch. They are crafted by Villakas and Grano and the nature-themed pictures were designed by Adel.
You can also spot some Finnish design pieces in the childcare rooms located in the non-Schengen area: there are now wooden chairs by Artek.
“We want to support Finnish design with our decoration choices. In addition to that, it is important to keep sustainable values in mind. With the childcare room uplift we picked timeless and durable materials that can be easily maintained,” says Vironen.
Safety and customer experience come first
Vironen points out that decorating at the airport is a far cry from decorating at home.
“Finavia’s principal value is safety, and everything has to be considered through the safety perspective, even with the decorating solutions. An example of this is the mobiles that had to be hung high on the ceiling, where they can’t be reached,” she points out.
“Renewing the childcare rooms is part of the overall concept of improving the customer experience. In addition to making travel as nice and smooth as possible, great facilities are one more way we can make a good impression on passengers. It would be great if a foreign traveller would remember Finland based on positive and unique airport experience.”
Read more about travelling through the airport with children.